Terms of Service

1. The Service

RennOps provides an AI-powered phone receptionist platform that answers inbound calls, books appointments, sends SMS notifications, and provides business analytics for service businesses. The Service includes our web dashboard at rennops.com, our AI infrastructure, and all related software.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into contracts on behalf of your business to use the Service. By using the Service you represent and warrant that you meet these requirements.

3. Account Registration

You must create an account to use the Service. You agree to:

• Provide accurate and complete information during registration.
• Keep your account credentials secure and not share them with unauthorized parties.
• Notify us immediately at security@rennops.com if you suspect unauthorized access.
• Be responsible for all activity that occurs under your account.

4. Subscription and Payment

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation, including TCPA, CAN-SPAM, or GDPR.
• Send unsolicited marketing messages to contacts who have not provided consent.
• Impersonate any person or entity or misrepresent your identity.
• Collect or harvest personal data without proper legal basis or consent.
• Interfere with or disrupt the Service or its infrastructure.
• Attempt to gain unauthorized access to any part of the Service.
• Use the Service to handle calls requiring professional licenses you do not hold.
• Resell or sublicense the Service without our prior written consent.
• Use the Service for any purpose that is harmful, fraudulent, or deceptive.

6. SMS and Telephony Compliance

You are solely responsible for compliance with all applicable laws governing telephone and SMS communications, including:

• The Telephone Consumer Protection Act (TCPA)
• The CAN-SPAM Act
• State-level telemarketing and robocall laws
• 10DLC registration requirements

You represent and warrant that you have obtained all required consents from your customers before using RennOps to call or SMS them. RennOps provides compliance tools but is not responsible for your compliance failures.

7. Call Recording Disclosure

Some jurisdictions require you to disclose to callers that a call is being recorded. You are responsible for ensuring your disclosure meets the legal requirements in all jurisdictions where you operate. RennOps is not liable for any penalties arising from your failure to provide required disclosures.

8. Intellectual Property

9. Data and Privacy

Our Privacy Policy, available at rennops.com/privacy, describes how we collect, use, and share your information. By using the Service you agree to our Privacy Policy. You are the data controller for your customers' personal data. RennOps acts as a data processor on your behalf.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR UNINTERRUPTED OPERATION. RENNOPS DOES NOT WARRANT THAT THE AI AGENT WILL ACCURATELY HANDLE ALL CALLS OR BOOK ALL APPOINTMENTS CORRECTLY. YOU ARE RESPONSIBLE FOR MONITORING YOUR AI AGENT'S PERFORMANCE AND VERIFYING BOOKINGS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENNOPS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS. RENNOPS'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO RENNOPS IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless RennOps and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) your failure to obtain required consents for SMS or telephone communications.

13. Term and Termination

These Terms remain in effect while you use the Service.

• You may terminate by cancelling your subscription and deleting your account.
• We may suspend or terminate your account immediately if you breach these Terms, fail to pay, or use the Service in a way that creates legal or reputational risk for RennOps.

Upon termination, your right to use the Service ends immediately. We will delete your data within 30 days of account closure.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction. You waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice in the dashboard at least 14 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. General

• Entire agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between you and RennOps regarding the Service.
• Severability: if any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
• Waiver: our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
• Assignment: you may not assign these Terms without our prior written consent.
• Notices: legal notices to RennOps should be sent to hello@rennops.com.

17. Contact

For questions about these Terms:

• Email: hello@rennops.com
• Website: rennops.com